I spent a night at Grand Mercure Jakarta Harmoni, and overall it was quite a pleasant experience. The hotel is clean and well-staffed, and the location is fantastic for getting around the city. However, the in-room tea quality was disappointing for the price I paid, and I would have appreciated more attention from the bar staff.
Rooms
8.0
My room was spacious and tidy, with a glass door bathroom that added a nice touch. Though clean, I found the decor a bit dated.
Service
6.0
The staff were friendly and welcoming at the reception, but I experienced a lack of enthusiasm from the bar staff which dampened my experience.
Location
9.0
The hotel is excellently located near interesting spots like Gajah Mada Mall and several eating places. It made it easy for me to navigate the area.
Dining
7.0
Breakfast was above average, with a variety of choices, but I missed a more diverse selection of in-room tea and coffee alternatives.
Facilities
7.0
Facilities were generally good, with sufficient parking and free Wi-Fi. However, the promised reflexology treatment was poorly managed.
Tom
United States of America,
March
2025
7.0/10
I had a good stay overall, but there were some bumps. The room was clean, spacious, and offered a lovely view, but the check-out experience really put a damper on things. Plus, the traffic outside was a hassle due to ongoing construction. Still, the value is decent for what you get.
Rooms
8.0
My room was spacious and clean, with a nice view and comfy furniture. It would’ve been perfect if it had an iron handy.
Service
5.0
The staff were friendly and attentive, making check-in smooth. However, my check-out experience was frustrating due to the concierge's attitude.
Location
6.0
Located near the city center, but traffic was a nightmare because of the MRT project. It’s a bit challenging to get around.
Dining
7.0
Breakfast offered a lot of choices with a focus on local cuisine. Some dishes were a bit oily for my taste, but they did serve fresh fruit daily.
Facilities
6.0
The gym and spa were decent; however, I found the spa services overpriced and not very skilled.
David
United States of America,
February
2025
5.2/10
My stay at the Grand Mercure Jakarta Harmoni was quite impressive, especially the non-smoking policy that was genuinely enforced. The bathroom in my room was exceptionally spacious with a fantastic rain shower, which made my experience more enjoyable. However, there were a few issues with the dining options, as I found the breakfast to be less than satisfactory at times. Overall, it was a comfortable stay. 😊
Rooms
10.0
I stayed in a deluxe room on the 18th floor with a limited view. The room was clean, cozy, and the bathroom was a highlight with an oversized rain shower and eco-friendly Toto washer.
Service
10.0
The staff were friendly and spoke adequate English. I particularly appreciated the helpfulness of the server in the restaurant who catered to my dietary needs.
Location
9.0
The hotel is located in a decent spot, although the neighborhood is beginning to develop, not much was available for walking. There's a mall across the street, but it’s still undergoing renovations.
Dining
7.0
While I found the service in the restaurant to be excellent, the breakfast was often cold and lacked flavor. The variety could definitely be improved.
Facilities
8.0
The hotel's facilities included room service, shuttle service, and a comfortable dining area, although maintenance could be better regarding the mini-bar.
Esther
United States of America,
January
2025
5.0/10
During my stay at the Grand Mercure Jakarta Harmoni, I found the hotel to be generally well-maintained and comfortable. though there were some challenges. While my room was clean and spacious, the location is not ideal for tourists due to ongoing construction, making it hard to access nearby attractions. The staff was friendly and accommodating, which added positively to my experience, but the breakfast area could have been cleaner during busy hours.
Rooms
8.0
I stayed in a deluxe room with a queen bed. The bathroom was spacious and featured a wonderful rain shower, though I did notice the shower soap pump was malfunctioning.
Service
7.0
The staff was friendly and attentive, making me feel welcomed throughout my stay. However, at times, there were noticeable crowds which affected service speed during breakfast.
Location
5.0
The hotel's location, although central, was hindered by construction outside, making it inconvenient to catch a taxi or explore the area easily. Nearby shopping options were limited, often requiring a longer commute.
Dining
8.0
Dining at Harmoni Square was a highlight, with excellent service and a good variety of food options available. However, the breakfast experience could be improved by better cleanliness standards.
Facilities
7.0
The hotel offered various facilities including room service and a fitness center, though the air conditioning in my room took a while to cool down.
George
United States of America,
January
2025
6.0/10
I had a decent stay at Grand Mercure Jakarta Harmoni. While my room was clean and comfortable, I encountered several service issues that detracted from my experience. The staff, although friendly, seemed disorganized and unresponsive at times. Overall, the hotel has potential, but there's room for improvement.
Rooms
7.0
The room was quite clean and spacious, but it had an unpleasant cigarette smell despite being a non-smoking room. I was expecting a fresher environment.
Service
5.0
The level of service was inconsistent. Although some staff were friendly, others were dismissive, especially during my attempt to inquire about the complimentary reflexology treatment.
Location
8.0
The hotel is strategically located near downtown, with food stalls and restaurants within walking distance. However, accessing the mall was challenging due to construction.
Dining
6.0
I enjoyed the breakfast buffet, which was quite good, but noticed that the overall quality of the dining options could be improved. Some items were lacking in taste.
Facilities
5.0
The hotel offers a range of facilities, including room service and laundry, but the mini bar in my room was consistently not working, which was frustrating.
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Grand Mercure Jakarta Harmoni Hotel20.04
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21.04.2025